The Guest Connections 30-day trial program includes focused microlearning content / practice on the following topics:

• Active listening – learning guests’ why
• Upselling – communicating the value of the experience
• Client / Guest Recovery – turn around a crisis and win guests’ permanent loyalty
• Focus / adaptability – the company narrative in distracting situations

For users on the monthly plan, customized programs are available within 48 hours of purchase. Topics are refined and adapted based on leader feedback, organizational needs and user performance.

Managers’ and stakeholders’ leader memberships (no cost) include individualized weekly feedback opportunities for customization. 

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Why Prism for Hospitality and Wellness

Hospitality and wellness businesses depend on their people. Invest in your team and watch them shine. We guarantee measurable improvement.

 At hospitality and wellness companies, the team members your guests encounter shape their experience beyond all other aspects of their stay. But it’s hard for internal guests to perform under pressure and with distractions – and that’s right when you need them at their best. When you are onboarding, you need new team members to quickly build the expertise to handle guest recovery, or a crowded front desk. They need to be able to listen to guests’ why and gain trust to guide them to premium experiences, instead of reciting sales patter. And those new hires’ confidence and satisfaction in their expertise increase retention. Use Prism to bring every team member’s performance to new highs, and watch the results for your business.